Total Quality Management,4e
Total Quality Management (4/e) comprises 11 chapters, which focus on understanding the TQM philosophy, Leadership and Strategic quality management, Customer driven quality, ISO and its implementation, Lean Management, Statistical concepts in quality, Quality Improvement tools, Six sigma tools and techniques, Benchmarking, Business Process Reengineering and Business Excellence Models.
Features:
- New Chapter opening vignettes with a Picture
- Quest for Quality
- New and updated Case Studies
- Balanced coverage of the manufacturing and service sectors:
- Updated ISO Management System Standards
Table of Contents:
- Quality Concepts
- Leadership and Strategic Quality Management
- Customer Driven Quality
- Management System Standards
- Lean Management
- Statistical Concepts in Quality
- Quality Improvement Tools
- Six Sigma Tools and Techniques
- Benchmarking
- Business Process Reengineering
- Business Excellence Models
| Book | |
|---|---|
| Author | Charantimath |
| Pages | 546 |
| Year | 2022 |
| ISBN | 9789354491207 |
| Publisher | Pearson |
| Language | English |
| Uncategorized | |
| Edition | 4/e |
| Weight | 820 g |
| Dimensions | 20.3 x 25.4 x 0.7 cm |
| Binding | Paperback |