Communicate Care Cure: A Guide to Healthcare Communication, 2/e


Author: Thomas
Edition: 2/e
ISBN: 9789351293415
Language: English
Published: 2015
Publisher: Wolters Kluwer

This book addresses communication issues among the various stakeholders in a hospital- the patient, the patient family, healthcare providers, healthcare administrators and support staff.

Communicate Care Cure: 

A Guide to Healthcare Communication, 2/e

About

This book addresses communication issues among the various stakeholders in a hospital- the patient, the patient family, healthcare providers, healthcare administrators and support staff. It aims to increase awareness about the significance of communication in healthcare and will serve as a guide to effective and efficient communication that keeps in mind the interests of the most important stakeholder in healthcare-the patient.

Key Features               

•Chapters and illustrations are contributed by physicians, nurses, pharmacist, administrators and communication experts.

•Typical real-life scenarios that readers can easily identify with.

Table of Contents

1. First Impressions Matter

2. Verbal Communication Styles

3. Actions Speak Louder than Words

4. Listening with Undivided Attention

5. Bridging the Gap

6. The Art of Sensitivity

7. Tread with Care

8. "Sorry" Works

9. Passing the Torch

10. Knowing Where to Draw the Line

11. In the Spirit of "Please" and "Thank You"

12. Hospital Talk

13. You Are What You Write

14. Getting the Best Out of Your Colleagues